About Job
They are Dliver Srilanka Powered By IT House Asia. Despite the current situation in the country.
Vacancy: 01
Job Description/ Responsibility:
Answer incoming calls and respond to
customers’ emails.
Management and resolve customer
complaints.
Sell products and place customer orders
in the computer system.
Identify and escalate issues to
supervisors.
Provide product and service information
to customers.
Research required information using
available resources.
Research, identify, and resolve customer
complaints using applicable software.
Process orders, forms, and applications.
Route calls to appropriate resources.
Document all call information according
to standard operating procedures.
Recognize, document, and alert the
management team of trends in customer calls.
Follow up on customer calls where necessary.
Upsell products and services.
Complete call logs and reports.
Other duties as assigned.
Any
other responsibility assigned by the management as per company
requirement.
Job Nature:
Full-time
Educational Requirements:
BBA or B. Com (Hons) Major in Marketing from any recognized university.
Experience Requirements:
- At least 01 year of job experience.
Job Requirements:
- Age at most 30 years.
- Male and Female both are allowed to apply.
- Effective Communication skills and the ability to handle multiple tasks.
- Physically fit, Hardworking.
- Honest by heart.
- She/he must have a friendly personality to do the job.
- She/he should have excellent interpersonal and communication skills.
- She/he must have some knowledge about Basic Computer in both Excel & Word and able to Typing both Bangla and English.
Job Location:
Dhaka, Uttara
Salary Range:
Negotiable
Others Benefit:
As per Company policy.
Willing Candidates can apply by 17th June,2020.